Refund Policy

Refund & Return Policy – FISH ANTIBIOTICS LAB

At FISH ANTIBIOTICS LAB, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Below you’ll find our complete return and refund policy, including eligibility, how to initiate a return, and what to expect during processing.

Return & Refund Eligibility

  • Returns are accepted within 30 days of purchase.

  • Items must be unused, unopened, and in original packaging.

  • Opened or used antibiotics cannot be returned due to health and safety regulations.

  • Damaged or incorrect items must be reported within 48 hours of delivery for a replacement or refund.

  • Returns are accepted for USA orders only — we cannot process international returns.

How to Request a Refund or Return

  • Email us at fishantibioticslabs@gmail.com with your order number and reason for return.

  • Once approved, we’ll send you a prepaid return label along with instructions.

  • Items sent back without prior authorization may be refused.

Refund Processing

  • Refunds are issued to your original payment method.

  • Please allow 5–7 business days after we receive your return for processing.

  • If your refund does not appear after 10 business days, check with your payment provider.

  • Shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.

Non-Refundable Items

  • Opened or used fish antibiotics

  • Gift cards or promotional items

  • Products not purchased directly from FISH ANTIBIOTICS LAB

Exchanges & Replacements

If you received a damaged or incorrect item, please contact us within 48 hours of delivery.

  • Photos of the product/packaging may be requested to verify the issue.

  • Upon approval, we will send a replacement or issue a full refund.

Need Help?

  • Email: fishantibioticslabs@gmail.com

  • Store Name: FISH ANTIBIOTICS LAB

  • Address: Atlanta St SE, Marietta, Georgia 30060, United States

  • Phone: Not available at this time

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

For carrier details and estimated delivery times, please see our Shipping & Delivery Policy.